Before last Friday when I toured master agency TBI's Chicago headquarters on a VIP tour (for the first time), I'd never really thought of TBI as a top tier master agency.
Even after winning Qwest's "Million Dollar" award in January of 2013 when I shot this video of TBI founder Geoff Shepstone, conventional wisdom held that TBI's only serious competitive advantages were a terrific Qwest agreement (for agents just dying to sell Qwest) and a high employee count enabling TBI to throw human labor at order processing problems. (To be fair, TBI was not the only large master agency in 2013 that seemed to solve operations challenges with human labor instead of better software).
But over a friendly dinner in Iowa last week on my Best/Worst of 2017 Road Trip, Geoff challenged me to meet "the New TBI" at one of their regular "VIP tours".
So last Friday I accepted the challenge of an old friend, attended a 3-hour TBI VIP tour led by some very capable young executives and heard four reasons my own clients might fire me if I didn't send their next order to TBI to confirm or refute TBI's claim of the very best order processing back office among ALL master agencies (top tier or otherwise).
I'm Trying "the New TBI" Because my Clients Require "VIP" Order Processing (That's Still Missing from Other "Top Tier" Agencies)
To be honest, I've never had the owner of a national master agency challenge me to take a "VIP Tour" to confirm for myself that his (or her) master agency is at least a top tier agency if not operationally superior to all agencies. (I don't even know if the other master agencies even have a VIP tour). But long story short, the TBI VIP tour was very impressive primarily due to the following four claims that, if true, would make a huge difference for my clients.Read more
CORONA, Calif. - TBI has entered into a ten-year license of Salestream’s MasterStream-MX platform, making it Salestream’s longest license term ever signed. TBI is well known for its commitment to providing its agent partners with superior support. With more than 70 telecom providers in its portfolio, and more than 2500 agent partners, TBI’s administrative demands are extraordinary. With MasterStream, TBI aims to further improve the experience it provides to its partners with extensive on-demand quoting while reducing its operational overhead.
“TBI is a marquee name in this industry and we’re very proud to be able to finally name them as a customer. With their dedication to quality, the TBI team has already made a positive impact on our customer base by challenging us to do more and do it better- a challenge we gladly accepted." said Jeff Fraser, President of Salestream Software.Read more